Refund policy

We want you to be happy with your DEALZOOM purchase. If you would like to request a return, please contact us within 30 days of delivery.

To be eligible for a return, the item must generally be in the same condition in which it was received, unused, and in its original packaging. Proof of purchase may be required.

Please contact us before sending any item back. Returns must be authorized in advance so that we can provide the correct return instructions and destination. Items sent without prior authorization may not be eligible for a refund.

Change-of-mind returns: Customers are responsible for return shipping costs unless otherwise stated. Original shipping charges, if any, are non-refundable.

Damaged, defective, or incorrect items: Please contact us as soon as possible after delivery and include your order number and photos of the issue when applicable. We will review the situation and provide an appropriate resolution, which may include a replacement or refund. In some cases, we may issue a refund or replacement without requiring the item to be returned.

Refunds: Once an authorized return has been received and reviewed, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Return shipping: Do not return products to an address found on the original shipping package. Contact us first so we can provide the appropriate return instructions.

To start a return or report a problem with your order, please contact us through our Contact Us page.